Oracle CX · Fusion ERP · OIC · AI Agents · Salesforce

Your Oracle Cloud, run by people who have actually done the go-lives.

GIG Software Solutions is a specialist consultancy for Oracle Fusion Cloud applications. We implement, integrate, and support Oracle CX and ERP — and we help you put Oracle's new AI agents to work inside the processes you already run.

Independent advice. No reselling quotas. Just working systems.

Oracle Cloud CX sales · service · marketing Oracle Fusion ERP finance · procurement · scm Salesforce sales cloud · service cloud AI Agents oracle ai agent studio GIG + OIC one connected estate
fig. 01 — how we see your application estate
What we do

Deep in the Oracle stack, fluent in what sits around it.

We keep our practice narrow on purpose. These are the platforms we work in every day — not a logo wall of everything we have ever touched once.

/oracle-cx

Oracle Cloud CX

Implementation and optimisation across the Oracle CX suite — Sales, Service, Marketing, and CPQ. We configure CX around how your teams actually sell and serve, not the other way around.

  • New implementations and re-implementations
  • Sales automation, CPQ, and quote-to-order flows
  • Service Center, digital channels, field service
  • Health checks for stalled or under-used CX estates
/oracle-erp

Oracle Fusion Cloud ERP

Finance, procurement, and supply chain on Fusion ERP — implemented cleanly and tuned for the quarter-end realities your finance team lives with.

  • Financials, Procurement, and SCM modules
  • Quarterly release impact reviews and regression support
  • Reporting with OTBI, BI Publisher, and FDI
  • Post-go-live stabilisation and managed support
/oic

Oracle Integration Cloud (OIC)

The connective tissue. We design and build OIC integrations so CX, ERP, Salesforce, and your other systems agree on one version of the truth — customers, orders, invoices, all of it.

  • CX ↔ ERP and Salesforce ↔ Fusion integration patterns
  • API-first design, error handling, and monitoring
  • Migration from legacy middleware to OIC
  • VBCS extensions where the standard screens fall short
/salesforce

Salesforce

For organisations running Salesforce alongside Oracle — or choosing between the two — we bring honest, platform-neutral advice plus hands-on Sales Cloud and Service Cloud delivery.

  • Sales Cloud and Service Cloud configuration
  • Salesforce-to-Oracle ERP integration via OIC or MuleSoft
  • Org health checks and technical-debt cleanup
  • Coexistence strategy when you run both platforms
AI, done usefully

Oracle's AI agents are real now. Most teams just haven't switched them on.

Oracle has embedded AI agents directly into Fusion Applications, and AI Agent Studio lets you extend them or build your own — at no extra licence cost. The hard part isn't the technology. It's knowing which of your processes deserve an agent, and wiring it in safely. That's where we come in.

a.

Embedded agent enablement

We review the AI agents already shipping inside your Fusion CX and ERP subscriptions, switch on the ones that fit, and train your teams to trust — and verify — what the agents do.

b.

AI Agent Studio builds

Custom and extended agents built in Oracle AI Agent Studio: multi-step workflows that read your Fusion data, follow your approval hierarchies, and act inside your security model — not around it.

c.

AI readiness, honestly assessed

A short, fixed-scope engagement that tells you plainly which AI use cases will pay back this year, which need data cleanup first, and which are hype you can safely ignore.

How we work

Small team, senior people, no hand-offs.

The consultant who scopes your project is the one who builds it. That single fact removes most of the ways enterprise projects go wrong.

01 / Listen

Discovery that respects your time

One or two focused workshops with the people who actually use the system. We leave with your real process, your pain points, and a written scope you can hold us to.

02 / Build

Configure, integrate, show, repeat

Short cycles with working software at the end of each one. You see the system every week or two — not in a big reveal three months later.

03 / Stay

Support past the go-live

Hypercare, quarterly Oracle release reviews, and ongoing managed support if you want it. We don't disappear when the project plan turns green.

"We started GIG because we kept watching good companies pay big-firm prices for junior teams reading from playbooks. There's a better way to do this work — closer, more honest, and accountable to outcomes."

  • Practitioners, not account managersEvery engagement is led by consultants with multiple Oracle Cloud implementations behind them.
  • Independent adviceWe are not paid to push licences. If the standard feature does the job, we'll tell you before you spend on custom work.
  • Fixed scopes, written downClear statements of work with deliverables you can point to. Change is fine — surprise invoices are not.
  • One connected estateCX, ERP, Salesforce, and AI agents treated as one system, because that's how your business experiences them.
Start a conversation

Tell us what's not working. We'll tell you what it takes to fix it.

A first call is free, 30 minutes, and useful even if you never hire us. Bring your messiest process — we've probably seen worse.

What to include

Your current platforms, the problem in one paragraph, and roughly when you'd like it solved. We reply within one business day.